This agreement is made in the light of the service and the orders provided by the website to the user. Customers have to abide by the terms of the service and follow the agreement as of the customer’s service activation date. This is done to provide a framework that will govern customers' purchases of uptoHost services from third parties. Max Cloud Host reserves the right to reject any additional terms and conditions included in the customer's form if they differ from the set maintained by uptoHost in service descriptions, orders, or any other point in the terms of service.
The customers are not allowed to create hosting with free domains such as .ga .cf .tk .ml etc. This is because the free domain increases abuse cases. In case you want to host a free domain, approval from our security team is needed.Such accounts which target certain geographical regions, governments, countries, where the trade and economic sanctions are restricted by the government will be blocked. Customers should run their or their client’s website only by the policies defined, be it reseller hosting, shared hosting, alpha reseller hosting plans or master reseller. Since your site will be hosted among a shared environment, making your hosting Cpanel contain limited resources as provided.
We have full rights to suspend cPanel any of the accounts that are in question. This will be done with or without giving notice. If the account is involved in resource abuse such as MYSQL, IOPS, CPU, EP or RAM.
When the user account exceeds the bandwidth limit, we will send a notification to every user. If the user does not need to purchase additional bandwidth or upgrade the service in order to continue exceeding their limit, the account will be suspended until the user takes steps to ensure that the limit is not exceeded again, or until the account is upgraded, whichever comes first. The account would be reactivated within the following month.
It is the customer's responsibilities to back up all his data on uptohost servers. uptoHost no liability for any corrupted customer data or lost data. If your account or hosting is terminated then your data will not be recovered. Although backup will be provided in a shared and reseller plan. The backup means will be included in the payment plan, but in the case of VPS & dedicated, the customer needs to buy it separately.
In case of any service interruptions or downtime due to scheduled maintenance by uptoHost, our network providers will not be counted towards the uptime guarantee. uptoHost is not liable or responsible in any way for the failure of third-party services. Third-party services’ responsibilities fall onto the customer, and uptoHost will not be liable for failure or delay in performing its respective obligations. in case such failure or delay is caused due to certain circumstances that are beyond its reasonable control, including but not limited to acts of any governmental body, war, fire, embargo, rebellion, sabotage, flood, strike, or any other labour disturbance. delay in unavailability, interruption or delay in telecommunications or third-party services (including DNS propagation), failure of third-party software or hardware, or inability to obtain raw materials, supplies, or power used in or equipment needed for the provision of the services.
Servers down by firewalls caused by unauthorised access, failed login attempts, or an excessive number of connections from the customer’s IP will not be covered in the uptime guarantee. In the event of a disaster, this will not be covered.
The customer has to encrypt sensitive customer data on the application level. This is taken as the customer data will be treated as confidential, under the state or federal law, or any contractual obligations to others. In case of any mishap, the customer has to reach out and notify uptohost of any breach in the security.
This is to inform you that after the 1st of May you are not allowed to transfer your domain to any other hosting server.
If you are paying via debit, credit card, internet banking, or PayPal your account will be set instantly when the payment is confirmed once.
Under applicable payment terms, customers can apply for any required service by submitting an order to uptohost. This can be in chat form, or via phone.
Shared, and Reseller Hosting: If there is a delay in the payment for Shared Hosting, Unlimited Hosting, Reseller hosting & Unlimited Hosting, your service will be suspended after 2 days and you still haven't done the payment. The service is finally terminated after 5 days of expiry.
VPS Hosting: If there is a delay in the payment for VPS hosting service, the service is finally terminated after 2 days of expiry.
Dedicated Server Plan: For dedicated server plans, you need to pay before 5 days of expiry. Otherwise, your service is terminated end of expiry date.
We keep the complete right to change the pricing details at any time. It’s completely your responsibility to check pricing details from time to time while taking any services.
This is to aware that we have a full right to change our term and policy anytime. We do not release and share any notification before changing our services. For updates, you may be in touch with us.
If you have any questions about this Agreement, please contact us by email or regular mail at the following address:
uptoHost
Gaibandha, Rangpur - 5700, Bangladesh
Call: +8809649900002 , +8809649900002
Email: sales@uptohost.com
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